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Contact AusLanka
Talk to the AusLanka team
Get help with your account, business listing, marketplace activity, events, or general platform questions. We usually reply within 1–2 business days.
Mon–Fri, AEST business hoursVerified before any sensitive change
Pick the right channel
Choose the option that best matches your question and send the details by email.
Support and account help
Sign-in trouble, account access, saved items, and platform support.
Account accessSaved itemsPlatform issues
General enquiries
Partnerships, media, feedback, and other AusLanka platform questions.
PartnershipsMedia & pressFeedback
Business listing help
Listing setup, claiming a business, profile edits, and publishing questions.
Listing setupClaim a businessProfile edits
What happens next
A simple support flow, so your request stays easy to follow.
- Step 1
Send the details once
Keep the account, listing, or event context together in one email thread.
- Step 2
We review the request
The team checks what service it relates to before asking for anything else.
- Step 3
You get clear next steps
If something sensitive is involved, we will ask for the right verification first.
Before you contact us
A little context helps us understand the issue and respond clearly.
- The account email you use for AusLanka.
- The page or listing URL related to the issue.
- Screenshots or the exact error text, if there is one.
- A short summary of what you were trying to do.
Please don't share passwords, full payment card details, or government IDs in your first message. We'll request only what's needed if verification is required.
Find an answer faster
Some questions can be answered right away from these pages.
Help Center
Step-by-step guides for accounts, listings, reviews, and platform basics.
Services
Browse the main AusLanka service areas before sending a question.
Business Directory
Find businesses, manage a listing, or start a new business profile.
Privacy Policy
How AusLanka handles personal information across the platform.
Terms of Service
The terms that apply when using AusLanka services.